Payment method
Online credit card
ATM transfer payment
Shipping method and shipping fee calculation
《Domestic》
Hsinchu Freight Home Delivery / Shipping fee is $80 / Free shipping for single purchase over $3000
《Foreign》
Shipped by SF Express and Freight Collect
Countries that can be shipped: Including the United States, China, Hong Kong, Macau, Japan, Korea, Malaysia, Singapore, Indonesia, Thailand, Vietnam, Australia, and the Philippines
Delivery Time
Spot goods: After the system order is established, the shipping staff will check the account and confirm the inventory of the goods. If the goods are in stock, they will be shipped within 3 working days after the order is placed (excluding holidays/national holidays) and according to the domestic Out-of-region adjustment of delivery.
Pre-ordered products: The estimated arrival date displayed on the product page is the main item, and it will be sent to the goods at the same time as the spot delivery time after the product arrives.
*If the pre-ordered products and the in-stock products are checked out at the same time, it will be regarded as a pre-order order, and will be sent together after the pre-ordered products arrive; if the in-stock products are urgently needed, it is recommended to order separately from the pre-ordered products. If the order needs to be split, if the original order and the new order after splitting do not reach the free shipping threshold, each order will have to pay the shipping fee.
*Cancellation or any changes (including size changes) will not be accepted after the pre-order has been placed. Please also note that it is not possible to cancel or provide any changes midway due to the complexity of the additional work.
* Regarding pre-ordered products, due to the epidemic, the manufacturer has a shortage of raw materials, a long product production period, and a delay in delivery. The estimated time displayed on the product page and order is conservatively estimated time (excluding holidays). During the epidemic period, the pre-ordered products have to wait for a long time, and the mother who can accept it will place the order again.
Return the goods
I hope you and your baby will like POKA's carefully selected products. If the products you receive have any defects or other problems, please contact us through POKA customer service, we will try our best to assist you and reply within 3 days; if you choose For returns, please return the items to be returned within 7 days of receiving the package.
◆In order to speed up the process of obtaining suitable products, only return and no exchange services are provided.
If you wish to return the item, please contact us through POKA customer service within 3 days and return the item
within 7 days
Return to us. Except for defects and wrong products, the return shipping cost of the products for other reasons shall
be borne by the consumers themselves.
The shipping cost will be deducted; after receiving your returned product, we will immediately carry out the refund
process (the refund operation time is 14 days excluding holidays). When applying for a return or exchange,
The product must be in a new condition and in a complete package (including the uncut tag, special packaging, the
transparent plastic bag on the outside of the clothes, the label sticker on the plastic bag, the sealing film and the
outside of the product box complete)
◆Pre-ordered products are customized services and cannot be returned or exchanged.
◆Pacifiers, hand-made products, and discounted products will not be returned unless there are major defects or wrong
products
◆Reminder: The 7-day appreciation period is not a trial period. Based on personal hygiene considerations, personal
products (such as wraps, jumpsuits, leggings, swimwear) and accessories (such as socks)
Children, hair accessories, hats) are not applicable to the seven-day appreciation period. There is no return or
exchange service.
◆Color difference problem: The products are all taken with real products, and the color may vary due to factors such
as personal perception, indoor and outdoor lighting, and different color rendering of the monitors of products such
as computers/mobile phones/tablets used.
There may be a slight color difference, which is subject to the actual color.
◆Size error: The product dimensions are all measured manually and may be produced in batches by the factory. The
error of 0-2 cm is normal.
◆Mixed line problem: For some plain cotton or linen products, it is normal that there may be mixed lines (usually within
a small point or three centimeters) during the production process.
◆Not a defect definition: very small stains, material not as expected, a little off thread, buttons that can be sewed back
